Shipping Policy
Shipping & Returns
Last Updated: [Date]
At Nena Lab Grown Diamonds, we strive to provide seamless delivery and a hassle-free return experience.
1. Shipping Policy
We offer free shipping across India. Orders are processed within 2-3 business days and delivered within 5-7 business days.
2. International Shipping
We currently do not offer international shipping.
3. Return Policy
Returns are accepted within 7 days of delivery, provided the product is in its original condition.
4. Refunds
Refunds are processed within 5-7 business days after the return is approved.
Contact Us:
For queries, email us at support@nenajewels.com.
Privacy Policy
PRIVACY POLICY
Last updated: 09th April 2025
We value the trust you place in www.nenajewels.com. We insist on the privacy policy we have regarding customer privacy information and secured transactions.
What Do We Use Your Data For?
Email Marketing & Teleselling
- When you provide us with your email address and mobile number, we use this information to send you personalized offers and product recommendations.
- Our marketing efforts are tailored based on:
- Your previous orders
- Your browsing history
- Your interests
Why Do We Use Your Data?
We collect your personal information to:
- Provide the services you’ve requested
- Troubleshoot any issues
- Collect fees owed (if applicable)
- Measure your interest in our products and services
- Inform you about special online and offline offers
- Customize your experience on our platform
- Provide you with location-based personalization:
- We track your IP address to better personalize your experience based on your location.
- We also analyze demographic and profile data to improve our offerings and website experience.
Third-Party Disclosure
We may share your personally identifiable information with third-party services, such as:
- Name, email, mobile number
- Device information, location, and network carrier as you access and use our services.
Links to Other Websites
- Our website may contain links to third-party websites.
- Important: Once you leave our site, we don’t control these external sites.
- We are not responsible for the privacy practices or protection of any information you provide on those sites.
- Always review the privacy policies of other websites before sharing personal information.
Fraudulent Transactions
- Nena Handcrafted Diamonds reserves the right to:
- Recover the cost of goods, collection charges, and lawyers’ fees from anyone who uses our site fraudulently.
- Take legal action against individuals committing fraudulent activities or violating our Terms & Conditions.
- All disputes are subject to Mumbai (India) jurisdiction.
Changes to Privacy Policy
We reserve the right to modify these policies at any time, so please review them frequently. Changes and clarifications will take effect immediately upon their posting on the Website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
